Privacy policy
Privacy Policy
Last updated: April 2026
At Sloosh, your privacy matters. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data when you visit sloosh.com (the "Site") or buy from us.
By using the Site, you agree to the practices described below.
1. Who We Are
This Site is operated by Sloosh ("we", "us", or "our").
For any privacy-related question, contact us at support@sloosh.com.
2. Information We Collect
Information you give us
When you shop with us, create an account, sign up for our newsletter, or contact support, you may share:
- Identity & contact info: name, email, phone number, shipping & billing address
- Payment info: credit card details (handled exclusively by our payment processors — see below)
- Order info: items purchased, order history, preferences
- Communications: messages you send us by email, text, or contact form
- Account info: if you create an account, your password (encrypted) and saved preferences
Information collected automatically
When you browse the Site, we automatically collect:
- Device & browser data: IP address, browser type, operating system, device type
- Usage data: pages viewed, time spent, clicks, referring URL, search terms
- Cookies & tracking: see Section 7 below
Information from third parties
We may receive information from:
- Payment providers (Stripe, PayPal, Shop Pay) when you check out
- Shipping carriers (USPS, UPS, FedEx) for delivery tracking
- Analytics & advertising partners (Google, Meta, TikTok) about your interactions with our ads
- Social media platforms if you interact with us via Instagram, TikTok, or Facebook
3. How We Use Your Information
We use your information to:
- Process orders — fulfill, ship, and confirm your purchases
- Manage your account — let you log in, view order history, save preferences
- Provide customer support — answer questions, handle returns, resolve issues
- Send communications — order confirmations, shipping updates, newsletters (only if you opted in)
- Improve the Site — analyze usage to make Sloosh faster, easier, and better designed
- Personalize your experience — show you products and content relevant to your interests
- Run marketing & advertising — including targeted ads on social media and search engines (you can opt out at any time)
- Prevent fraud and abuse — protect our customers and our business
- Comply with the law — meet our legal, tax, and regulatory obligations
4. How We Share Your Information
We do not sell your personal information for money. We share it only with trusted partners who help us run the business:
| Who | Why |
|---|---|
| Payment processors (Stripe, PayPal, Shop Pay) | To process your payments securely |
| Shipping carriers (USPS, UPS, FedEx) | To deliver your order |
| E-commerce platform (Shopify) | To run our online store |
| Email & SMS providers (Klaviyo, Postscript) | To send order updates and marketing |
| Analytics tools (Google Analytics, Meta Pixel) | To understand how the Site is used |
| Advertising platforms (Google Ads, Meta, TikTok) | To show you relevant ads |
| Customer support tools (Gorgias, Zendesk) | To respond to your inquiries |
| Legal authorities | When required by law, court order, or to protect our rights |
All partners are required to handle your data securely and only use it for the purposes we authorize.
Note on "selling" or "sharing" under California law
Some advertising activity (like sharing data with Meta or Google for personalized ads) may be considered "selling" or "sharing" under the California Consumer Privacy Act (CCPA/CPRA). California residents can opt out — see Section 8.
5. How Long We Keep Your Information
We keep your data only as long as necessary to:
- Provide our products and services
- Comply with legal, tax, and accounting obligations (typically 7 years for order records)
- Resolve disputes and enforce our agreements
When data is no longer needed, we delete it or anonymize it.
6. How We Protect Your Information
We use industry-standard security measures to protect your data:
- Encrypted connections (SSL/TLS) across the entire Site
- PCI-DSS compliant payment processing — we never store raw credit card numbers
- Restricted access — only authorized team members can access customer data
- Regular security audits of our systems and partners
That said, no system is 100% secure. If you suspect your account has been compromised, contact us immediately at support@sloosh.com.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to make the Site work, remember your preferences, and understand how you use it.
Types of cookies we use
- Essential cookies — required for the Site to function (cart, checkout, account login)
- Analytics cookies — help us understand traffic and improve the Site (e.g., Google Analytics)
- Marketing cookies — used to show you relevant ads (e.g., Meta Pixel, TikTok Pixel, Google Ads)
- Preference cookies — remember your language, region, and settings
Managing cookies
You can control cookies through your browser settings or our cookie banner. Disabling some cookies may affect Site functionality.
To opt out of cross-site tracking and ad personalization, visit:
- Your Online Choices (US)
- Network Advertising Initiative
- Your browser's "Do Not Track" or "Global Privacy Control" settings
8. Your Privacy Rights
Depending on where you live, you may have the following rights:
All US residents
- Access — request a copy of the data we hold about you
- Correct — fix inaccurate or incomplete information
- Delete — ask us to delete your data (subject to legal exceptions)
- Opt out of marketing — unsubscribe from emails or texts at any time
California residents (CCPA/CPRA)
In addition to the rights above, you have the right to:
- Know what personal information we collect, use, and share
- Opt out of the "sale" or "sharing" of your personal information for targeted advertising
- Limit use of sensitive personal information
- Non-discrimination — we won't deny service or charge different prices for exercising your rights
To opt out of data sharing for targeted advertising, click "Do Not Sell or Share My Personal Information" in our website footer, or email support@sloosh.com.
Other US states (Virginia, Colorado, Connecticut, Utah, etc.)
You have similar rights under your state's privacy laws. Email us to exercise them.
How to exercise your rights
Email support@sloosh.com with the subject line "Privacy Request" and tell us what you'd like to do. We may need to verify your identity before responding.
We'll reply within 45 days.
9. Children's Privacy
The Site is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has shared personal information with us, please contact support@sloosh.com and we'll delete it.
10. International Visitors
The Site is operated from the United States. If you visit from outside the US, your data will be transferred to and processed in the US, where data protection laws may differ from those in your country. By using the Site, you consent to this transfer.
11. Third-Party Links
Our Site may contain links to third-party websites (e.g., Instagram, TikTok, blog posts). We're not responsible for their privacy practices. Please review their privacy policies before sharing your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top and, for significant changes, notify you by email or with a banner on the Site.
We encourage you to review this page periodically.